Complaints

A problem with one of our services? Let us know, whatever its severity: every complaint is read and handled by our management.

All services

Reception, consultation, eyewear, surgery, hospitalisation, pharmacy, billing… every complaint is accepted.

From a minor inconvenience to a serious incident, no complaint is too small.

Your complaint is handled by management, with full discretion.

Describe what happened. You will receive a tracking number and our team will get back to you.

Your contact details

First name *

Last name *

Phone *

Email (optional)

Your complaint

Service concerned *

Office concerned *

Severity *

Every complaint is handled, whatever its severity.

Low — minor inconvenienceMedium — real nuisanceHigh — significant harmCritical — health or safety affected

Subject *

Date of the incident (optional)

What happened *

What do you expect from us? (optional)

I would like the team to call me backI agree that my information will be used to handle my complaint.